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When I got the Quinjet set, I dug through every bag but the manufacturers forgot a few pieces and my set didn't have any minifigures. How can I get the missing minifigures and the parts I'm missing?

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You should check this question bricks.stackexchange.com/questions/1486/… –  pcantin Nov 21 '12 at 22:50
Just wondering, was there any indication that the box had been previously opened? –  Joubarc Nov 23 '12 at 9:50

4 Answers 4

Unlike the Collectable Minifigures question (where LEGO don't offer replacement parts), if this is proper set bought new, then you should definitely try LEGO Customer Services as your first point of contact.

Indeed, looking at the options for that set, it looks like all the minifig elements are indeed in there - note that there may be a charge if there are too many elements missing.

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Contacting the customer service is always the proper way to go in case of incomplete sets. You could also try directly from where you bought the box. –  Joubarc Nov 23 '12 at 9:48

It is unlikely that Lego mispacked all of the minifigures. In the Quinjet set, the figures are spread among several bags, meaning Lego would have had a packing error in multiple bags, and then coincidentally placed all of the mispacked bags into the same box.

More likely is that someone removed them from the box and returned the package to the store. If I were you, I would take the box back to the point of purchase and ask for a replacement. The set is still in production, so they should be able to get you another or refund your money.

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+1: It seems very odd that all the figs are missing: assuming this was bought as a new set, this strongly suggests that the set has been tampered with. –  Kramii Apr 23 '13 at 8:49

I had a similar situation, though not as drastic, where a helmet did not come with the set.

Customer service said that each set is weighed out and therefore always complete but sent the missing helmet anyway FOC.

I questioned why there were always misc extra pieces if everything was weighed... no response.

It doesn't hurt to be nice and explain how many LEGO sets you own, I suppose.

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The miscellaneous extra pieces are always for the lightest pieces that are beneath the resolution of their scale. –  oddTodd Apr 22 '13 at 23:24
I very much doubt that - the extra parts are always very consistent across all instances of a set; if the part was too small for the scale resolution, there would be some variation. And I'm fairly confident LEGO can afford very precise scales anyway. I know this question contradicts me, but I can't agree with its accepted answer. –  Joubarc Jul 9 '13 at 12:55

Never thought it would happen but out of the 90+ sets I've gotten the past 4 years I've come across my first set ever with missing components. Ordered through TRU.ca so distribution shouldn't have been the problem since it's probably ware house direct. Set was Baxter Robot Rampage (79105) Came sealed/new yet bag 1 was missing all but one mini figure/skate board/mouser pieces, and bag 2 was missing mini figure, and string piece, and finally I also didn't get stickers with the set. How does one even begin to explain that to customer service. Exchange through TRU would probably have been the simplest but unless this was a return I really don't see them at fault.

Like the Twinjet mentioned guess it does happen.

Agree with customer service being the best answer. Especially if bought new. Didn't call in but did call up the set on the site, selected everything missing (which was abnormally a lot) Waited for an Email from a representative, responded with details/instruction number now waiting to see what happens.

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