Take the 2-minute tour ×
LEGO® Answers is a question and answer site for LEGO® and building block enthusiasts. It's 100% free, no registration required.

I just installed LEGO Digital Designer on my Macbook Pro running OS X (10.8.2). Every time I start up the application, it immediately displays a dialog box stating "Internet access failed" as you can see below. Clicking retry does not help as it simply pops up the same dialog box again, clicking cancel shuts the program down. Clicking ok simply allows the program to run in offline mode which is not what I want.

enter image description here

I have tried disabling the firewall on my computer, but that did not resolve the issue. I do not have an antivirus program running that would block the application and all of the other programs on my computer access the internet just fine which leads me to believe that there may be something wrong with the application.

I did some research and couldn't find a definitive solution for this issue. One proposed solution is to disable parental controls, but I don't have it enabled on my computer.

Have any of you come across this issue and come up with a resolution?

share|improve this question

closed as too localized by Joubarc Mar 11 '13 at 15:35

This question is unlikely to help any future visitors; it is only relevant to a small geographic area, a specific moment in time, or an extraordinarily narrow situation that is not generally applicable to the worldwide audience of the internet. For help making this question more broadly applicable, visit the help center.If this question can be reworded to fit the rules in the help center, please edit the question.

2  
I saw this same problem yesterday, but at some point during the day it stopped happening, and I haven't seen it again. Perhaps a problem on the server end? –  Andrew Madsen Mar 2 '13 at 0:56
1  
Checked the application this evening and the issue is no longer occurring. It must have been an issue with their servers because I hadn't changed anything on my router or computer since I created this posting. In fact, I contacted LEGO customer service and they instructed me to change some firewall settings, but I knew that wasn't the issue because my other Apple Computer was working just fine. I am going to respond back to the LEGO customer service email and inform them that their error handling should be more informative, especially if it an issue with their servers. –  Sly Raskal Mar 4 '13 at 5:06
add comment

Browse other questions tagged or ask your own question.