I purchased The Mines of Moria (Lego Lord of the Rings item 9473) directly from The Big Store in Legoland, Florida. When I opened it up at home, the capes / cloaks for Pippin and Boromir were missing. No other parts appear to be missing, and the set did not appear tampered with.
I went to the LEGO website to report the missing items. The only items listed as "out of stock" on the website parts list were the capes and, as to be expected, the Cave Troll. While I can understand the fascination with the Cave Troll (it is a popular, obscure, and easy to rip off item from the set), I wonder if capes / cloaks going missing from sets is a chronic problem, as those being the only other items out of stock may indicate a larger issue.
Has anyone else experienced missing minifigure capes / cloaks, or is this issue unique to me? Or, am I just seeing the "out of stock" message and imagining a problem where none exists?