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My son had the exact same problem with this set at Christmas. In step 1, you put the red joiner on the axle. In step 2, there is a smaller axle that gets put in the other end. The only clue is that each step shows what parts are needed, so you can see that there is a little axle there that needs to be incorporated.
Pure eucalyptus oil works excellent, won't damage your minifigs, (and it smells good too!). You can get it in small bottles at health-food stores, pharmacies, and Asian stores. You don't need much, so a small bottle can last you a long time. Just pour a little of the oil on a piece of cotton or soft towel, and rub over the printed area you want to remove. ...
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