Hot answers tagged repair
I know that this is an old question, but I recently purchased a set with these in it, and they were bent like you describe when I took them out of the box. Lego were kind enough to send me replacements for free.
It sounds like the firmware needs a factory reset. Try this: Remove the battery for 10 seconds and then put it back Hold the Center and Right buttons until "Updating..." pops up on the display Connect the EV3 brick to your PC using USB Update the firmware using "Tools" -> "Firmware Update" in the EV3 software
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