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While building my copy of set 21310 - Old Fishing Store, I noticed that there are several shades of Sand Green amongst the many tiles of this set. The picture below shows just the 1x4 tiles included in bag 7.

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As you can see, the tiles in the rightmost column are uniform in color, but the tiles in the other two columns have different shades. Is this normal or should I call LEGO Customer Service?

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Unfortunately, this is common to several colors in the LEGO color pallette. According to this article on Eurobricks.com, The LEGO Group (TLG) made a change in the early 2000’s in how they make their colors: they used to have premixed color granules but abandoned those in favor of a system of white granules with colored dyes added in. This new system allows for many more color combinations than previously possible.

There are certain colors which are more susceptible to color variances than others, especially the above mentioned Sand Green, but also Dark Red, Light Bluish Grey and certain Blues.

The good news is that you can use these color variations to create “weathered” looks, like for example in the Old Fishing Store set where the slight variations in Sand Green color give the building a slightly “beaten” look. This Eurobricks thread gives more examples of how you can create weathering effects in your LEGO models.

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    Now I understand: It is a feature, not a bug.
    – Metalbeard
    Nov 14, 2018 at 6:39
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    @Aziraphale: Though in the case of variations of what is intended to be the same color, it's more of an undesirable side effect of said feature. Nov 18, 2018 at 9:11

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