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I've heard the name "Susan Williams" associated with LEGO products, especially in the 1980s. Who is / was she?

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Q: All of the LEGO catalogs are signed by Susan Williams. Is she a real person?

A: No...Susan Williams is the personifcation of all those helpful Consumer Affairs people who work at LEGO. As for whether or not there ever was a Susan Williams at LEGO, we're not sure.

http://www.lugnet.com/pause/legoqa.html

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    Today I learned that Susan Williams is not a real person. Nov 8, 2011 at 12:35
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    @BoltClock For some reason, this makes me sad.
    – LarsTech
    Nov 8, 2011 at 16:50
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    @LarsTech I feel like a legend just died.
    – Coyote
    Nov 8, 2011 at 23:55

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