The Mindstorms EV3 Software crashes on OS X Yosemite 10.10.3. What do I do?

Question

It's crashing on startup which is really irritating. When debugged with terminal it says this:

Unhandled Exception: System.UnauthorizedAccessException: Access to the path is denied.

[ERROR] FATAL UNHANDLED EXCEPTION: System.UnauthorizedAccessException: Access to the path is denied.

What should I do? I've already tried reinstalling it.

System specs: MacBook Air '11, Late 2010, Mac OS X 10.10.3

Latest version of Mindstorms software

Answer 1

The error is caused by the underlying MS Silverlight runtime. As stated in this stack overflow answer, the error may be caused if

• the caller does not have the required permission.
• the path is a directory.
• the path specified a read-only file.

Possible ways to find a solution:

• Open the Console application and see if the error shows details about which path it cannot access.

• Repair file permissions of your partition via the Disk Utility application.

Search for Mindstorms EV3 files in your ~/Library/Caches, ~/Library/Application Support and ~/Library/Preferences folder and delete these files (backup files first! or make sure TimeMachine is set up). Normally an application will re-create files located in these folders at start.

Answer 2

Updating the iOS version to 10.10.5 seems to have solved the problem for me. Hopefully this helps someone else out there.

Answer 3

I tried to duplicate this on my 10.10.3 MacBook Air 13. No luck. I did see in the readme file that the minimum resolution is 1024 by 768, and the native resolution of the Air 11 is 1366 by 768.

Try the following if you have not already:

• Use an external monitor of > 768 lines
• Upgrade your version of Silverlight
  • https://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

I tried to set my Mac to 720 lines to see if I could get the app to crash, but no luck.