EV3 software used to work on my laptop. Now it does not load any more. When I double click on the LEGO Mindstorms icon. It starts the procedure of loading the software. Then it stuck there and won't go further. I tried to remove the software and reinstall it. Nothing helps. Has anyone else got into this problem before?
A possibility is, that you lack the latest Silverlight update.
I had this problem on some Windows and Mac OS X machines recently.
Maybe you can try to install the latest version: https://www.microsoft.com/silverlight/ I think it's worth a try.