13

LEGO will replace a part for free on their website, providing it was missing from purchase. Sadly replacement parts aren't available for Collectible Minifigures, but you can contact them to let them know. Ensure the Minifigure packet has been fully emptied, it's quite easy to lose parts when you open the packet.


10

Each time I've heard someone from LEGO speak about quality, they tend to insist on on simple message: they can't do anything on a problem they don't know about. This may seem very obvious, but they feel it needs to be repeated anyway. What this means is that they want every single customer with any quality problem to actually report it. Apart from the fact ...


10

In short, yes it is possible. The best place to find replacement parts is Bricklink.com. You don't mention which minifgure is missing its leg, but for example, here is a link to the 'Hips and Legs with Studded Belt and Safety Pins Pattern' of the Series 4 minifg 'Punk Rocker'. To find the required part for your minifig, a good starting point would be to ...


8

It is unlikely that Lego mispacked all of the minifigures. In the Quinjet set, the figures are spread among several bags, meaning Lego would have had a packing error in multiple bags, and then coincidentally placed all of the mispacked bags into the same box. More likely is that someone removed them from the box and returned the package to the store. If I ...


7

I found them. The capes were packaged in a small, unmarked, rectangular, white, cardboard box that was taped shut. Apparently, this little box came with the set, but someone else assumed it was filler trash and put it on our recycling queue. Considering the capes are the only items out of stock besides the Cave Troll, it is possible others may be simply ...


6

I contacted LEGO and this was their reply (emphasis mine): All LEGO® 21303 WALL-E sets produced during or after November 2015 already include the neck stability revision, which includes revised Building Instructions and extra parts. You can tell the production date by checking the manufacturing code which is usually printed in black ink on the clear tape ...


6

In my experience, this typically means you used the other colored part by accident somewhere else in the model, for example in a place where it is used on its own, and it was difficult to determine the exact color of the piece at that time. This happens a lot with colors like dark bluish gray, light bluish gray and pearl gray. You will need to go back ...


6

The set is 8364, and you can see it here: http://www.bricklink.com/catalogItem.asp?S=8364-1 The motor is part 5313a: (http://www.bricklink.com/catalogItem.asp?P=5313a) Unfortunately, they do not seem to be widely available. The current inventory has one guy selling one as-is (untested) for $10 in the US, and one guy selling a working one for $40 in Israel. ...


6

This was a common problem with ball sockets in Bionicle figures released between 2007 and 2010. The first wave of Hero Factory figures, which the pictured elements are from, also used this style of socket, as well as regular bricks with ball sockets released during that time. The problem has been addressed by The Lego Group, and the new ball socket elements ...


5

Unlike the Collectable Minifigures question (where LEGO don't offer replacement parts), if this is proper set bought new, then you should definitely try LEGO Customer Services as your first point of contact. At the original time of writing, the minifigures were still available, but most of the elements are now listed as "out of stock" because that set is a ...


4

I have not heard of this problem before and I'm a member of several LEGO communities. However it is quite possibe that a batch is missing the parts, or even just your one box. I would suggest that instead of trying to get the replacement parts online, just call customer service and get them that way. Perhaps they are holding back on online stock because they ...


4

Xingbao reproduces standard LEGO elements for their models, so it should be much easier to replace the missing parts with LEGO pieces, then trying to contact Xingbao. If you are not familiar with the LEGO equivalent of the missing parts, you can post a picture here, and the community here should be able to identify them for you.


3

I had the same problem. This is a common fault with these cars. If the car is dropped hard the magnets inside can shatter making the wheel not turn or be crunchy. There is a solution. You can buy replacement motors on eBay. The original motors are 6mm diameter by 15mm length. I found some 6mm by 12mm length. They just push out of the gearing housing. Solder ...


3

These cracks will often get worse over time as the legs are removed and replaced, or simply from normal play. Even if they don't get worse, the legs probably already have low clutch power which may be causing the legs to simply fall off. Given that LEGO is still producing a Legolas minifig, they will almost certainly be happy to replace that torso for you. ...


2

Never thought it would happen but out of the 90+ sets I've gotten the past 4 years I've come across my first set ever with missing components. Ordered through TRU.ca so distribution shouldn't have been the problem since it's probably ware house direct. Set was Baxter Robot Rampage (79105) Came sealed/new yet bag 1 was missing all but one mini figure/skate ...


2

Bricklink Wanted List Uploader It is very simple to upload a parts list to Bricklink. You can directly upload your LDD file through the Bricklink wanted page uploader. The wanted list uploader supports the these four file types: LEGO Digital Designer (.lxf) BrickStock/Brickstore (.bsx) LDraw (.ldr) Stud.io (.io) If the Bricklink uploader doesn't work, ...


2

This really depends on how much you plan to use LEGO-las. If he's to be used just as a display or collectors item, he should be fine; to ensure safety, super-glue the poor elf's pants to his body. If you plan to make him hop around and destroy orcs on a regular basis, try super-gluing the cracks from the inside while the pants are removed or it will get ...


2

Super-glue!?! Nope, no super-gluing if LEGO has anything to say about it;) Hey, Gugira! This is probably a duplicate question, but if you contact LEGO directly, they will replace the part for FREE. Follow this older post for details. LAter!


2

Not exactly drop in replacements, this particular modified plate has no protrusions around the hinge, it's entirely flat. I see two possible replacements: 44301 and 44302. However they "click" in angles of 22.5 degrees and have protrusions... 60478 in combination with 63868 (clip and bar connection) is freely rotating but ofcourse again protrusions...


2

It might help to compare what you have with photos online of the same portion of the model. In my experience, I sometimes find the right part in a later bag, or left over from a previous bag. While I was building my USC Falcon, I just maintained a pot of "extras" and dipped into them whenever I couldn't find a particular part. There's an awful lot of ...


1

There are some BrickLink stores that operate in South Africa. You should be able to get from them whatever you need. Here is the list of stores: http://www.bricklink.com/browseStores.asp?countryID=ZA


1

Given that this is from a new set that is currently in production, you should contact LEGO customer service and they'll probably send you a replacement torso at no charge. LEGO has a pretty simple site to handle this: https://service.lego.com/en-us/replacementparts#BasicInfo You just have to enter your age and the issue that you are having, then you enter ...


1

You can get replacement stickers on BrickLink. Here is the link to the 8018 stickers: http://www.bricklink.com/catalogItem.asp?P=8018stk01


1

You should contact LEGO Customer Service. They have web forms or a toll-free phone number you can call. They are willing and trained to speak to children, and can even send out replacement pieces without talking to an adult, as long as the child can recite their full address. The LEGO Group stands behind their products 100%, even if the problem with the ...


1

I had a similar situation, though not as drastic, where a helmet did not come with the set. Customer service said that each set is weighed out and therefore always complete but sent the missing helmet anyway FOC. I questioned why there were always misc extra pieces if everything was weighed... no response. It doesn't hurt to be nice and explain how many ...


Only top voted, non community-wiki answers of a minimum length are eligible